Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about Yashvi Jewellers products, services, and policies.
1. What types of jewellery do you offer?
We offer a wide range of jewellery including gold, diamond, silver, and precious stone jewellery. Our collection includes rings, necklaces, earrings, bracelets, bangles, pendants, and custom-designed pieces for special occasions.
2. Do you provide certification for jewellery?
Yes, all our jewellery comes with proper certification. Gold jewellery includes purity certification (22K, 18K, etc.), and diamond jewellery comes with certification from recognized gemological laboratories. We ensure complete transparency about the quality and authenticity of every piece.
3. Can I customize jewellery according to my design?
Absolutely! We offer custom jewellery design services. You can share your design ideas with us, and our expert craftsmen will create a unique piece tailored to your preferences. Custom orders may take 2-4 weeks depending on the complexity of the design.
4. What payment methods do you accept?
We accept multiple payment methods including cash, credit/debit cards, UPI, net banking, and bank transfers. For high-value purchases, we also offer installment options. All transactions are secure and encrypted.
5. How long does it take to process an order?
For in-stock items, orders are typically processed within 1-2 business days. Custom orders may take 2-4 weeks. We will keep you updated on the status of your order throughout the process.
6. Do you offer EMI or installment options?
Yes, we offer flexible payment options including EMI through our partner banks and financial institutions. Terms and conditions apply. Please contact us for more details about installment plans.
7. Do you offer home delivery?
Yes, we offer secure home delivery for all orders. Delivery charges and timelines vary based on your location. For high-value items, we recommend in-store pickup or our insured delivery service.
8. Is the jewellery insured during shipping?
Yes, all shipments are fully insured. We use secure packaging and trusted courier services to ensure your jewellery reaches you safely. In case of any issues during transit, we will immediately address the situation.
9. What is your return policy?
We offer a 7-day return policy for unused items in their original condition with all tags and certificates. Custom-made jewellery cannot be returned unless there is a manufacturing defect. Please refer to our Refund Policy for detailed information.
10. Do you provide warranty on jewellery?
Yes, we provide warranty against manufacturing defects. We also offer lifetime maintenance services including cleaning, polishing, and minor repairs. Please retain your purchase receipt and certificate for warranty claims.